Fix Amazon Prime Video Stuck On Loading Screen (2023)

Fix Amazon Prime Video Stuck On Loading Screen: Are you frustrated with Amazon Prime Video constantly getting stuck on the loading screen? Well, you’re not alone! Many users have reported experiencing this issue and it can be quite annoying when all you want to do is sit back and enjoy your favorite show. But don’t worry, there are several solutions that can help fix the endless loading problem. In this article, we will explore some easy and effective ways to get rid of the Amazon Prime Video stuck on loading screen issue so that you can get back to streaming your favorite content without any interruptions. Let’s dive in!

Why I am Facing This Amazon Prime Video Stuck On Loading Screen

Are you facing the issue of Amazon Prime Video stuck on loading screen? You are not alone! This is a common problem faced by many users and can be caused due to various reasons. Here’s why you may be experiencing this frustrating issue:

Amazon Prime Video is an immensely popular streaming service, yet users may experience issues such as its app becoming stuck on the loading screen. There could be many possible causes behind this, and below we have listed some potential solutions.

Amazon Prime Video endless loading screen
by u/Sansrage in OculusQuest

One approach would be to perform a network reset by unplugging all power cords from both modem and router for several minutes before reconnecting them again. Restarting may also help, while clearing app data may resolve any remaining connection issues on Android devices.

Problems streaming may also stem from app problems; to update it or check for system updates on your device may help. In rare instances, internet connectivity issues could be the culprit; using another network or tethering the device with another phone might provide help.

Amazon prime video app stuck on loading screen? Here’s how to fix the endless loading screen issue

Are you frustrated with Amazon Prime Video being stuck on the loading screen? Don’t worry, there are several easy solutions to fix this issue.

Check your internet connection

One of the most common reasons for Amazon Prime Video to get stuck on a loading screen is poor internet connectivity. When your internet connection drops or slows down, it can cause buffering issues and prevent videos from playing properly. So, before you try any other troubleshooting steps, make sure to check your internet connection.

Firstly, ensure that your device is connected to the internet and has a strong signal. If you’re using Wi-Fi, move closer to the router or consider switching to an Ethernet cable if possible. This will help improve connectivity and reduce interference.

Next, run a speed test on your internet connection to see if it meets Amazon’s recommended requirements for streaming video content. You can use online tools like or for this purpose.

If your speed test results show that your download speeds are slow, there may be too many devices sharing the same Wi-Fi network at once causing congestion. Try disconnecting other devices from Wi-Fi or upgrading your broadband package with faster speeds.

By ensuring that you have a stable and fast internet connection before accessing Amazon Prime Video services should mitigate loading screen issues caused by poor connectivity making for a smooth streaming experience overall!

Check for Amazon prime video outages

If your Amazon Prime Video is stuck on the loading screen, it could be due to an outage. Outages happen when there’s a problem with Amazon’s servers or infrastructure, preventing users from accessing their content.

To check for outages, you can visit the official Amazon Prime Video Twitter account or website. There, they typically post updates on any known issues affecting their service. You can also search social media platforms like Twitter and Reddit to see if other users are reporting similar problems.

Another way to check for outages is by using third-party websites that track service disruptions in real-time. Some popular options include Downdetector and Outage.

Keep in mind that even if there isn’t an official outage reported, it’s still possible that your specific device or internet connection is causing the issue. So make sure you try troubleshooting steps before assuming it’s an outage.

Checking for outages should be one of the first steps you take when experiencing problems with Amazon Prime Video stuck on loading screens.

Clear your browser’s cache and cookies

One of the most common reasons for Amazon Prime Video to get stuck on a loading screen is due to cache and cookies that have built up in your browser. When you visit a website, your browser stores data such as images, videos, and files on your computer so that it can load the site faster next time you visit.

However, over time these files can become corrupt or outdated which may cause issues with websites like Amazon Prime Video. Clearing your cache and cookies will remove these stored files from your browser’s memory and force it to fetch fresh ones when you access the website again.

To clear your browser’s cache and cookies, go to the settings section of your web browser where you should find an option called “Clear browsing data”. This will give you options on what type of data you want to delete including cached images/files/cookies.

Once cleared, restart the web browser before trying Amazon Prime Video again. Hopefully this simple solution should help fix any issues related to cached information causing problems with streaming video content.

Update your browser

If your Amazon Prime Video is stuck on the loading screen, this could be caused by issues with your browser. Updating it could help address compatibility issues which could be preventing its proper function and lead to its malfunctioning.

At first, make sure your browser is up-to-date. Updating Chrome or Firefox could help eliminate bugs and enhance overall performance, improving overall experience for you.

Make sure that when updating your browser, automatic updates for future versions are also enabled to ensure you always have access to the most advanced features and security updates. This will ensure that you always benefit from having up-to-date browser software.

Keep in mind that not all browsers are compatible with Amazon Prime Video. For example, using Internet Explorer or Safari may cause issues with playback quality or cause the app to stop working altogether.

To avoid issues when streaming videos on Amazon Prime Video, consider switching over to a more compatible web browser like Google Chrome or Mozilla Firefox. It may take several attempts before finding one that enhances user experience when watching movies online!

Restart your device

One of the simplest solutions to fix Amazon Prime Video stuck on loading screen is by restarting your device. It may sound like a basic solution, but it works most of the time.

When you restart your device, it clears any temporary files or cache that may be causing the issue. This will free up system resources and enable your device to function more efficiently, ultimately resolving the issue with Amazon Prime Video.

To restart your device, simply press and hold down the power button for a few seconds until you see an option to shut down or restart. Select ‘Restart’ and wait for your device to turn back on. Once it’s restarted, launch Amazon Prime Video again to see if this has resolved the issue.

If you’re still experiencing problems after restarting your device, try some of the other solutions we’ve suggested in this article such as clearing cache and cookies or using a different browser.

Try a different browser

If you’re experiencing issues with Amazon Prime Video stuck on loading screen, one solution to consider is trying a different browser. Sometimes, the issue lies with the browser itself rather than the app or website.

Firstly, ensure that your internet connection is stable before switching browsers. Once you’ve confirmed that, try using a different browser such as Google Chrome, Mozilla Firefox, Safari or Microsoft Edge. Be sure to clear your cache and cookies before attempting to access Amazon Prime Video in a new browser.

Different browsers have varying levels of compatibility with websites and apps so it’s worth experimenting until you find one that works well for you. It’s also possible that some browsers may be outdated which can cause issues when streaming videos online.

Switching browsers doesn’t take much time and could potentially solve your problem if there are underlying compatibility issues between your current browser and Amazon Prime Video.

Delete and reinstall the Amazon Prime Video app

If you’re still facing the Amazon Prime Video stuck on loading screen issue, deleting and reinstalling the app might help. This process is straightforward and can potentially fix any software glitches that may be causing the problem.

To delete the app, go to your device’s settings menu and find the section for apps or applications. Locate Amazon Prime Video in your list of installed apps and select it. From there, choose to uninstall or delete the app.

Once you have successfully removed the app from your device, head over to your respective app store (Google Play Store for Android users or App Store for iOS users) and search for Amazon Prime Video. Download and install a fresh copy of the application.

After installing it, launch Amazon Prime Video again to see if this has resolved your issue with it getting stuck on a loading screen.

Keep in mind that this solution may not work for all devices or situations but is worth trying if other troubleshooting steps haven’t worked.

Use an Amazon Prime Video desktop player

If you’re still encountering the Amazon Prime Video loading screen issue, one alternative solution is to use a desktop player. This method allows you to watch Amazon Prime Video on your computer without relying on a browser.

To access the desktop player, simply go to the Amazon website and download it onto your device. Once installed, open the app and log in with your account details.

One advantage of using the desktop player is that it can provide better streaming quality compared to watching through a web browser. Additionally, it eliminates any potential issues that may arise from having too many tabs or extensions running simultaneously on your browser.

However, keep in mind that this solution only applies if you have access to a computer or laptop as opposed to mobile devices such as smartphones or tablets.

Utilizing an Amazon Prime Video desktop player can be an effective workaround for resolving the frustrating loading screen issue when all else fails.

Deactivate any VPN or proxy servers

Deactivating any VPN or proxy servers is another step to take when you’re experiencing Amazon Prime Video stuck on loading screen issues. It’s not uncommon for users to utilize VPNs or proxies, especially if they are traveling abroad or trying to bypass geo-restrictions. However, these tools can interfere with your streaming experience and cause buffering issues.

VPNs and proxies work by rerouting your internet connection through a different server in a different location than where you actually are. This can sometimes create conflicts with the video player software that Amazon Prime Video uses. So, if you have a VPN or proxy enabled while trying to stream content on Amazon Prime Video, it could be causing the endless loading screen issue.

To deactivate any VPN or proxy servers on your device depends on how it was set up initially. Most of them have straightforward methods for disabling their services; however, some require more technical knowledge than others.

If you’re unsure how to disable your current VPN/proxy service, consult its documentation guide online or contact customer support for guidance. Once disabled, try reconnecting to Amazon Prime Video and see if this solves the loading screen problem!

Contact Amazon customer support

If none of the prior solutions work to fix your Amazon Prime Video being stuck on loading screen issue, contact Amazon customer support for help. They can be reached by email, phone or live chat.

When reaching out to customer support, be sure to provide as much detail about the issue as possible. Detail what steps have already been taken as well as any error messages that have appeared on screen – this will enable the representative to gain a fuller understanding of your issue and offer more effective solutions.

Amazon customer support is always open and available, making them very helpful in quickly solving any issues their customers might be experiencing.

Note that patience is key when dealing with technical issues like this one. While troubleshooting might take some time, Amazon remains committed to helping its customers enjoy streaming without interruption!

Frequently Asked Questions

Q: Why is my Amazon Prime Video stuck on loading screen?

A: There can be various reasons for this issue. It could be due to a poor internet connection, outages in the Amazon prime video service, cache and cookie issues in your browser or outdated browsers.

Q: What should I do if my internet connection is not working properly while using Amazon Prime Video?

A: If you are unable to connect to the internet, check your router and modem settings. Try restarting them or contact your ISP (Internet Service Provider) for assistance.

Q: How can I clear the cache and cookies on my browser?

A: Clearing cache and cookies varies depending on the type of browser you are using. For instance, in Google Chrome go to Settings > Privacy and security > Clear browsing data.

Q: Will deleting and reinstalling the Amazon Prime Video app fix this issue?

A: Yes, it might help solve this problem as fresh installation often fixes any software-related issues.

Q. Can VPNs cause an endless loading screen while streaming content on Amazon Prime Video?

A. Yes! Deactivating any VPN or proxy servers before accessing content on Amazon prime video may resolve such an issue.

These are some common questions that users have regarding their experience with Amazon Prime Video stuck at loading screens. However, if none of these solutions work for you then don’t hesitate to reach out amazon customer support who will be happy to assist you further with resolving this frustrating issue once and for all!



To sum it up, experiencing Amazon Prime Video stuck on loading screen can be frustrating. However, there are several easy solutions that you can try to fix this problem. You can check your internet connection, clear cache and cookies, update your browser or device, use a different browser or desktop player, deactivate VPN/proxy servers or even contact Amazon customer support for assistance.

By following these simple steps and troubleshooting methods mentioned above based on the root cause of the issue in question will help you overcome this issue in no time. We hope that our guide has provided some valuable insights into how to fix Amazon prime video stuck on loading screen issues effortlessly.

So if you’re still having trouble with your Amazon Prime Video streaming service despite trying all these techniques then don’t hesitate to reach out to their customer care team as they’ll be able to provide targeted guidance tailored specifically towards resolving any underlying technical difficulties promptly.

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