Ford Touch Screen Not Responding to Touch? Try This Fixes

Ford Touch Screen Not Responding to Touch: Are you ready to hit the road with your Ford vehicle but find that its touch screen isn’t responding? Dealing with unresponsive technology can be a real pain, especially when there’s not much time. Luckily, we’ve got some great tips and tricks in this blog post! From simple solutions like checking if dirt or debris is blocking the screen to updating software, we’ll cover everything you need to know about fixing your Ford touch screen quickly and easily. So sit back and read along as we walk you through our top fixes for an unresponsive Ford touch screen.

What could be causing my Ford’s touch screen to become unresponsive?

There can be several reasons why your Ford touch screen may become unresponsive. Some potential causes could include:

  1. Frozen System: When your touch screen becomes frozen, it may stop responding to user inputs. To remedy this, hold down both the power/volume button and skip forward button on the media control panel simultaneously for at least 8 seconds.
  2. Software Issues: Software bugs or glitches in the infotainment system can cause the touch screen to become unresponsive. You can check for updates and install them to see if that solves the issue, then check the current Sync version and build by going to Settings > General > About Sync. If that still doesn’t help, try resetting using control buttons by pressing and holding power button and forward button simultaneously for at least 15 seconds.
  3. Hardware Issues: A malfunctioning touch screen or its connections could be to blame for this issue. A broken touch screen could result in all of the screen being touched and leaving nothing but blank space on the video control. If resetting the system or updating software doesn’t solve the problem, it may be necessary to take your car to a dealership for repairs.
  4. Electrical Issues: Electrical issues can also cause the touch screen to become unresponsive. Some users have reported that disconnecting the negative battery cables for a few minutes may help fix this problem, though this may not be necessary in all cases.

If the touch screen on your car remains unresponsive after trying these fixes, it’s recommended that you take it to a dealership for further assistance.

Ford Touch Screen Not Responding to Touch? Try these fixes

If your Ford touch screen is not responding to touch, there are a few steps you can try to resolve the problem. First, make sure the touchscreen is clean and free of dirt or fingerprints. If this doesn’t solve it, restarting your car might help; otherwise, the following troubleshooting steps may help:

Fix 1: Check the cables, display, and fuse box

If your Ford touch screen becomes unresponsive, there are several steps you can take to diagnose and potentially resolve the problem.

First, inspect all cable connections for looseness, wear or damage. Make sure the power supply is working properly by testing the voltage at the fuse with a multimeter.

Another possible culprit is a blown fuse. Check fuse #33, located in a box behind the glove compartment, to see if any power is going to the system; otherwise, the problem likely lies with an old fuse.

If the display screen suddenly stopped working, there could be several causes. These could include issues with the head unit and LCDs, broken backlights, inadequate cleaning practices, cold temperatures, setting errors, disruption in power supply, as well as Bluetooth connectivity.

In some instances, a factory reset of the audio system may be necessary to reset Ford Sync and its stereo screen. To perform such a reset, disconnect the positive battery cable attached to your battery and wait 30 minutes before reconnecting it.

Additionally, manually connecting MyFord Touch with your phone may help if the connection between the two isn’t successful. You can do this by accessing the Bluetooth menu on your phone and tapping SYNC or manually connecting through settings in MyFord Touch’s settings menu.

Fix 2: Reset your vehicle’s system

If your Ford’s touch screen becomes unresponsive, there are several methods to reset the system that you can try. Here are some of the solutions suggested by both Ford users and experts:

To proceed with MyFord Touch, turn off the ignition, open and close the driver’s door, and wait for it to completely turn off before proceeding. Wait 30 seconds before turning on again if your phone is having difficulty connecting with MyFord Touch. This method is recommended if your phone is having issues connecting properly.

Press both the temperature up button (red) and temperature down button (blue) simultaneously for at least 8 seconds. The engineering menu should appear, with the last option on the first page being “Master Reset.” This method has been recommended by Consumer Reports.

Hold the volume rocker in the volume down position and right arrow key together for 10 seconds (both located on right side of steering wheel). This resets 15.5-inch touchscreen and has been reported to solve blacked-out screen issue.

Disconnect the negative battery cables for a few minutes and then reconnect them, as suggested by someone who experienced difficulty using their Sync touch screen.

Resetting the system may clear away all glitches and restore your vehicle back to factory settings. If none of the methods above work for you, contact your local Ford dealer or professional technician for further assistance. Furthermore, ensure your system is up-to-date and that you have a service contract if you plan to utilize connected navigation services after the complimentary trial period ends.

Ford’s warranty policy on touch screens

Ford’s warranty policy regarding touch screens appears to have evolved over time in response to customer issues and complaints.

In 2012, Ford extended and upgraded the warranty of its MyFord Touch system by two years following numerous complaints and poor reviews from consumers. Unfortunately, early adopters experienced issues such as crashes without warning, unresponsiveness to touch commands, and failed sync between mobile phones – prompting Ford to release an update which revamped the user interface.

In 2017, Ford was hit with a class action lawsuit alleging they knowingly sold vehicles with defective and unsafe touch screen systems. To avoid potential civil penalties, Ford agreed to settle the case by paying at least $35 to customers who experienced problems with their screens.

According to a Ford document from October 2017, touch screen warranty coverage may apply to cracked screens if no non-warrantable damage, modifications, or tampering is evident. However, this document only addresses specific touchscreen issues and may not accurately reflect Ford’s current policy regarding touchscreen warranties.

It is worth noting that Ford offers various extended service plans, such as the PremiumCARE plan which extends coverage beyond the factory warranty and provides roadside assistance, rental car reimbursement and more. Furthermore, the Ford Protect SurfaceCARE Limited Warranty offers comprehensive protection for a vehicle’s interior and exterior surfaces.



Understanding Ford’s touch screen system is key to a successful repair. We hope that this article has been helpful in providing you with some insight into how these systems work and delivering the fixes needed for when your Ford touch screen isn’t responding properly. If all else fails, it’s best to take your car to a qualified technician who can inspect the issue and provide the necessary repairs quickly and effectively.

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